Privacy Policy

This Privacy Policy informs you about how Šlarafija d.o.o. Belgrade (hereinafter referred to as “Schlarafia”) processes your personal data (hereinafter referred to as “Data”) and your rights and options concerning data protection:

1. Identity of the Data Controller

Šlarafija d.o.o. Belgrade
Address: Mekenzijeva 69, Belgrade, Serbia
Company ID: 20235799
VAT: 104773053

2. Data We Collect and Process

2.1. Personal Data:
e.g., name, email, delivery address, phone number.
2.2. Data About Your Schlarafia Purchases:
e.g., purchase date, product purchased, previous purchases.
2.3. Payment Information:
e.g., banking details, the payment card used.

3. Purpose of Data Collection and Processing

We process your Data in compliance with the applicable Data Protection Law for specific purposes and within a certain period. Some of the main purposes include:
3.1. Purchase of Schlarafia Products:
The Data you provide when purchasing our products is processed to fulfill our contractual obligations to you, including product delivery.
3.2. Schlarafia Newsletter:
Schlarafia processes Data for direct marketing purposes. We will send you newsletters via email to inform you about offers, services, and events.
3.3. Schlarafia Customer Service:
When you contact our customer service, we process your Data to address your requests or provide answers to your questions.
3.4. Schlarafia Chat:
Data provided through the Schlarafia chat will be processed to respond to your request or question.
3.5. Schlarafia Greetings and Discounts:
With your consent, Schlarafia may process your Data to send holiday greetings and discount notifications.
3.6. Product Reviews and Ratings:
We encourage users to freely share their opinions on products. Your reviews, ratings, photos, and videos may be published with your name on the Schlarafia website, in the newsletter, or on social media.
3.7. Complaints:
Data collected during complaints are used solely to resolve and respond to your complaints.

4. Legal Basis for Data Collection and Processing

The legal basis includes:
4.1. Consent:
If you have given us consent to process your data, the processing will be conducted solely for the purpose for which consent was given.
4.2. Business Relationship:
Processing is necessary to fulfill contractual obligations, such as product delivery.
4.3. Compliance with Legal Obligations:
Processing is required to comply with Schlarafia’s legal obligations.
4.4. Legitimate Interests:
Processing is necessary to pursue Schlarafia’s or a third party’s legitimate interests.

5. Recipients of Your Data

Schlarafia employees will receive your Data solely for the purposes stated in this Privacy Policy. Schlarafia may provide Data to competent authorities or third parties in accordance with the applicable laws of the Republic of Serbia.
Delivery Partners:
Company
Adress
Gebrüder Weiss D.O.O.
Beogradska 85, Dobanovci 11272

6. Obligation to Provide Data

To provide you with the service, Schlarafia requires you to provide certain Data. Without this Data, we will not be able to offer our services.

7. Cookies

When you visit our website, cookies or other technologies may be stored on your device. We use this information to optimize the website’s display according to your preferences. You can disable cookies in your browser, but this may lead to functional limitations on the website.

8. Withdrawal of Consent for Data Processing

You can withdraw your consent for the processing of your personal data at any time by sending an email. After that, Schlarafia will no longer process your data based on consent, but this will not affect the lawfulness of processing conducted before the withdrawal.

9. Rights Related to Data Processing

Individuals whose Data is processed have the following rights, among others:
•The right to be informed about the processing and the purpose of processing;
•The right to access and obtain a copy of the Data;
•The right to correct, supplement, update, or delete the Data;
•The right to data portability;
•The right to object to Data processing;
•The right to information about the source of personal data.

10. Unlawful Data Processing

Schlarafia will not process Data if:
•The processing is not based on consent or legal authorization;
•The processing is conducted for a purpose different from the one specified;
•The purpose of processing is not clearly defined or has been achieved;
•The method of processing is unlawful;
•The Data is unnecessary or inappropriate for achieving the purpose.

11. Rights in Case of Unlawful Data Processing

If you believe that Schlarafia is unlawfully processing your data, please contact us so we can respond as quickly as possible. You also have the right to file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection (www.poverenik.rs) regarding the processing of your data by Schlarafia.

12. Data Retention Period

Schlarafia retains your personal data only as long as there is a legal obligation to do so or when necessary for the establishment or defense of legal claims, or as long as your consent is valid. The data controller will not retain your personal data longer than necessary and lawful, processing them exclusively for the purposes for which they were collected.

13. Data Security

Schlarafia will take all necessary technical, personnel, and organizational measures to protect your personal data from misuse, destruction, loss, unauthorized alterations, or access. All personal data will be treated as confidential information, and Schlarafia will take appropriate measures to protect them in accordance with regulations.

14. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Please periodically review the Privacy Policy, especially before providing any personal data. If you do not request the deletion of your data after any changes or updates to the Privacy Policy, it will be considered that you agree to the new terms of the revised Policy.

15. Automated Data Processing and Profiling

Schlarafia does not perform automated data processing or profiling.

16. Contact for Questions Regarding Personal Data Processing

If you have any requests or concerns regarding the processing of your data, feel free to contact us via email: [email protected].