Q&A

Schlarafia products are available for testing in our retail stores and partner locations, with professional guidance from our staff. Mattresses and beds are made to order according to the selected model and dimensions, while pillows, duvets, bedding and baby mattresses are generally available for immediate purchase and pickup, depending on in-store availability. The customer confirms their choice after testing in-store and/or receiving product information.

Products can be paid in cash or by card.

Yes, installment payments are available via Banca Intesa cards for up to 12 monthly installments without interest.

A 10% discount is available year-round for one-time payments on mattresses.

For mattress purchases above 500,000 RSD, an additional 5% discount applies (total 15%).

For mattresss purchases above 1,000,000 RSD, an additional 10% discount applies (total 20%).

Baby mattresses, beds and accesories are excluded from discounts, unless stated otherwise.

A 30% discount is available year-round for showroom models of mattresses, beds, and other products. For availability, please contact any of our retail locations.

Yes, we provide B2B solutions for hotels, vessels, and other facilities. For more information, contact our B2B manager at +381 60 35 00 143 or [email protected].

We offer special conditions for larger projects, including an extended product portfolio. Please contact our B2B manager for details.

Mattresses are typically delivered within 7–10 working days. Beds require approximately 45–60 working days. Delivery times may vary outside Belgrade, Novi Sad, and Niš. Estimated delivery dates are provided at the time of purchase.

In Belgrade and Novi Sad, delivery is handled by our team. Outside these cities, delivery is carried out by Gebrüder Weiss and other authorized partners.

Delivery is free within Belgrade (including Pančevo), Novi Sad, and Niš. For other locations, delivery is charged according to the current price list.

Deliveries are made on weekdays between 8 AM and 2 PM. Available time slots are offered at the time of purchase.

We do not keep mattresses or beds in stock, as each product is made to order. Pillows, duvets, bedding and standard-size baby mattresses are available for immediate purchase and pickup.

Yes, mattresses and beds can be made to custom dimensions. Production times are generally the same as for standard sizes.

Yes, certain duvet models can be made to custom sizes. Production typically takes 4–6 weeks.

Yes. You need to provide the crib base or a 1:1 template according to which the mattress will be made.

Yes, mattresses can be made in multiple parts or custom shapes.

It is possible to combine two different mattresses from the same price category into one removable washable cover.

The customer confirms their choice after testing the product in-store and/or receiving all relevant information.

No, as each product is made specifically for the customer and cannot be returned for hygiene reasons.

Products are made to order and cannot be returned or exchanged in case of incorrect selection or for hygiene reasons.

In Belgrade and Novi Sad, delivery is handled by our team, while outside these cities it is carried out by authorized partners. The customer must ensure unobstructed access. If delivery to the final location is not possible, the product is delivered to the nearest accessible point. Products cannot be bent or carried through windows, terraces, or similar openings.

Mattresses with handmade spring cores must be placed on a flat, solid surface without gaps. Foam mattresses should be used with an appropriate slatted (latoflex) base. Improper support may affect durability and void warranty claims.

Spring core mattresses can, while foam mattresses require a slatted base.

Yes, for spring core mattresses a flat board (e.g. fiberboard) is required over slats to ensure even weight distribution. Curved slats are not recommended.

A 15-year warranty applies to the handmade spring core for durability of its properties, provided it is used according to manufacturer instructions. Comfort layers and foam mattresses are covered by standard manufacturer warranty in accordance with applicable laws.

Claims can be submitted at any retail location with proof of purchase (receipt and/or warranty card).

Claims are valid only if the product has been used and maintained according to manufacturer instructions.

The customer is entitled to rights in accordance with consumer protection laws and manufacturer warranty conditions. After the standard warranty period, manufacturer warranty terms apply.

Beds are covered by standard manufacturer warranty according to applicable laws. Proof of purchase is required for claims.

These products are covered by standard manufacturer warranty. Proof of purchase is required for claims.

Our mattresses are hypoallergenic – breathable materials and continuous airflow prevent the development of mites and bacteria.

Due to the density of materials and the structure of the core, which provides stable and long-lasting support.

Our handmade core distributes pressure across multiple springs, reducing wear and increasing durability and support.

No. There is no scientific evidence that metal springs emit harmful radiation.

Latex is more elastic and breathable, while memory foam reacts to body heat and pressure to contour to the body.

Talalay latex has a more uniform structure, better breathability, higher elasticity and longer durability.

No. All materials are certified and safe for everyday use.

Yes, with proof of purchase to ensure the correct model and size.